Trousers Atelier - neval academy

All international orders are shipped via a registered postal service (GLS, DHL or PostNord). Delivery time is typically 3-7 business days, depending on your location. The shipping costs and delivery time depends on the delivery country. Please see the list below for further information for your country. When your order is shipped, we will send you an order confirmation with a tracking link. Please note that it may take up to 24 hours before the tracking information becomes available. 

All packages are shipped from our external warehouse:
System Transport A/S
C/O Rethinkit Studios
Sysselvej 67 / Gate 12-16
7120 Vejle
Denmark

Note: Delivery times may be longer during holidays or sales periods.

Find your country on the list below:

*Important information (Iceland, Switzerland, Norway and United Kingdom): We dispatch for NON-EU countries every Monday, Wednesday and Friday.

Returns

Please create your return through our return portal here.

You are responsible for covering the return shipping costs. The return shipping fee will be deducted from your refund.

You are responsible for the return shipment, and you are liable if the item is damaged during transport.

Please note: You may lose part or all of your refund if the item has been diminished in value due to incorrect or unnecessary use. The right of withdrawal lapses, for example, if the item has been used, damaged while in your possession, or handled beyond what is necessary to determine its nature and quality.

If you want to arrange the return yourself, please use the return adress below. We do not accept parcels sent with carriers that do not deliver directly to our address.

Returns must be sent to:
System Transport A/S
C/O Rethinkit Studios
Sysselvej 67 / Gate 12–16
7100 Vejle
Denmark

Items purchased from retailers cannot be returned or refunded through us. Please contact the relevant retailer instead, also in case of complaints.

*Norway and Switzerland: We do not offer a label to these countries

Exchanges

We currently do not offer exchanges. If you would like a different item, please place a new order.

Refunds

You can expect to receive your refund within 14 working days after we have received your return parcel. Once your return has been processed and refunded, you will receive a confirmation by email. The refund will be issued to the original payment method used for the purchase. For example, if you paid by card, the amount will be refunded to the same card.

Complaints

Your purchase is covered by the Danish Sale of Goods Act, which includes defects in manufacturing and materials discovered during normal use of the product. This means that, as a consumer, you have a 2-year right to make a complaint.
Read more about complaints in our terms and conditions.