Terms & conditions
This website is owned and operated by OffSpring A/S.
OffSpring A/S (Rethinkit)
VAT no.: DK42984825
Grusbakken 12
2820 Gentofte
Denmark
Email: hello@rethinkit-studios.com
These terms and conditions apply to purchases of goods on www.rethinkit-studios.com
Order
Our webshop at www.rethinkit-studios.com is open 24/7. Occasionally, the shop may be temporarily closed for maintenance.
To place an order, simply add your desired items to the cart. Until you complete the purchase, you can modify the cart contents and review both goods and prices. Any extra costs (e.g. shipping) are calculated just before payment.
When ready, click “Buy and proceed to payment” (or similar). You’ll then enter your name, address, email, phone number, payment method, and delivery option. You may edit the cart until clicking “Order and pay,” which confirms your purchase.
Once your order is completed, you’ll receive an order summary as proof that we’ve received it. Please note that it is not possible to cancel or change a completed order. Any price difference if an item later goes on sale can't be refunded - you would need to return and reorder under our return policy.
Prices and payment methods
All prices at the webshop include VAT. We reserve the right to adjust prices day-to-day without prior notice. Availability of sold-out items is subject to change.
We accept VISA, MasterCard, Paypal, iDeal (only Netherlands) and Bancontact (only Belgium).
Payment is only captured when the goods are shipped. Any card-related fees are covered by us.
Delivery
All international orders are shipped via a registered postal service (GLS, DHL or PostNord). Delivery time is typically 3-7 business days, depending on your location. The shipping costs and delivery time depends on the delivery country. Please see the list below for further information for your country. When your order is shipped, we will send you an order confirmation with a tracking link. Please note that it may take up to 24 hours before the tracking information becomes available.
All packages are shipped from our external warehouse:
System Transport A/S
C/O Rethinkit Studios
Sysselvej 67 / Gate 12-16
7120 Vejle
Denmark
Note: Delivery times may be longer during holidays or sales periods.
Find your country on the list below:
| Country | Shipping cost | Free shipping | Delivery time |
| Andorra | 54,99 € | 5-6 business days | |
| Austria | 6,99 € | Free shipping above 80 € | 2 business days |
| Belgium | 6,99 € | Free shipping above 80 € | 2 business days |
| Bulgaria | 6,99 € | Free shipping above 100 € | 5-6 business days |
| Croatia | 9,99 € | 4 business days | |
| Czech Republic | 14,99 € (GLS) / 6,99 € (DHL) | Free shipping above 100 € (with DHL) | 2 business days |
| Denmark | 6,99 € | Free shipping above 80 € | 1-2 business days |
| Estonia | 34,99 € | 5-7 business days | |
| Faroe Island | 44,99 € | 3-8 business days | |
| Finland | 12,99 € | Free shipping above 100 € | 3-5 business days |
| France | 12,99€ (GLS) /6,99 € (DHL) | Free shipping above 100 € | 2-3 business days |
| Germany | 4,99 € | Free shipping above 90 € | 2 business days |
| Greece | 12,99 € | 4-6 business days | |
| Gibraltar | 54,99 € | 5-6 business days | |
| Greenland | 44,99 € | 13-18 business days | |
| Hungary | 24,99 € (GLS) / 6,99 € (DHL) | Free shipping above 100 € | 3 business days |
| Iceland* | 8,99 € | 4-9 business days | |
| Ireland | 14,99 € (GLS) / 6,99 € (DHL) | Free shipping above 100 € | 4 business days |
| Italy | 14,99 € (GLS) / 6,99 € (DHL) | Free shipping above 100 € | 3-5 business days |
| Latvia | 24,99 € | 5-6 business days | |
| Lithuania | 34,99 € | 4-5 business days | |
| Liechtenstein | 6,99 € | Free shipping above 100 € | 3 business days |
| Luxembourg | 6,99 € | Free shipping above 100 € | 2 business days |
| Malta | 54,99 € | 4 business days | |
| Netherlands | 6,99 € | Free shipping above 100 € | 2 business days |
| Norway* | 8,99 € | Free shipping above 100 € | 3-7 business days |
| Poland | 12,99 € (GLS) / 6,99 € (DHL) | Free shipping above 100 € | 3 business days |
| Portugal | 14,99 € (GLS) / 6,99 € (DHL) | Free shipping above 100 € (with DHL) | 4-5 business days |
| Romania | 24,99 € (GLS) / 6,99 € (DHL) | Free shipping above 100 € (with DHL) | 4 business days |
| Spain | 14,99 € (GLS) / 6,99 € (DHL) | Free shipping above 100 € (with DHL) | 4-5 business days |
| Slovakia | 24,99 € (GLS) / 6,99 € (DHL) | Free shipping above 100 € (with DHL) | 3 business days |
| Slovenia | 6,99 € | Free shipping above 100 € | 3 business days |
| Sweden | 6,99 € |
Free shipping above 80 € | 2-4 business days |
| Switzerland* | 6,99 € | Free shipping above 100 € | 3 business days |
| United Kingdom* | 11,99 € | Free shipping above 100 € | 2-3 business days |
*Important information (Iceland, Switzerland, Norway and United Kingdom): We dispatch for NON-EU countries every Monday, Wednesday and Friday.
Returns
Extended Christmas Return Period: All orders placed from October 30th can be exchanged until January 24th.
We offer a 30-day return policy on items purchased from our webshop. The return period begins on the day you receive your item. If the deadline falls on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year’s Eve, the deadline is extended to the next working day.
Please create your return through our return portal here.
You are responsible for covering the return shipping costs. The return shipping fee will be deducted from your refund.
You are responsible for the return shipment, and you are liable if the item is damaged during transport.
Please note: You may lose part or all of your refund if the item has been diminished in value due to incorrect or unnecessary use. The right of withdrawal lapses, for example, if the item has been used, damaged while in your possession, or handled beyond what is necessary to determine its nature and quality.
If you want to arrange the return yourself, please use the return adress below. We do not accept parcels sent with carriers that do not deliver directly to our address.
Returns must be sent to:
System Transport A/S
C/O Rethinkit Studios
Sysselvej 67 / Gate 12–16
7100 Vejle
Denmark
Items purchased from retailers cannot be returned or refunded through us. Please contact the relevant retailer instead, also in case of complaints.
| Country | Return fee |
| Austria | 7 € |
| Belgium | 7 € |
| Czech Republic | 7 € |
| Denmark | 5 € |
| France | 7 € |
| Germany | 7 € |
| Italy | 7 € |
| Netherlands | 7 € |
| Norway* | 7 € |
| Poland | 7 € |
| Spain | 7 € |
| Sweden | 7 € |
| Switzerland* | 7 € |
*Norway and Switzerland: We do not offer a label to these countries
Exchanges
We currently do not offer exchanges. If you would like a different item, please place a new order.
Refunds
You can expect to receive your refund within 14 working days after we have received your return parcel. Once your return has been processed and refunded, you will receive a confirmation by email. The refund will be issued to the original payment method used for the purchase. For example, if you paid by card, the amount will be refunded to the same card.
Complaints
Your purchase is covered by the Danish Sale of Goods Act for manufacturing and material defects under normal use, giving you 2 years of warranty rights. Depending on the issue, we may repair, replace, refund or offer a discount.
Complaints must be valid—not caused by misuse or damage inflicted by you. Please file complaints as soon as possible, and no later than 2 months after discovering the defect. Contact us at hello@rethinkit-studios.com with:
- Order number
- Photo of product and fault
- Description of issue
Complaints about items bought from other retailers must go directly to that retailer.
In the unlikely event that we are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may be able to lodge your complaint on the EU Commission's Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/
Personal Data and Cookies
We process your personal data in accordance with applicable data protection laws (GDPR). You can read more about how we collect, process, and protect your information in our Privacy Policy.
Our website uses cookies to enhance your browsing experience and analyze traffic. You can learn more about how we use cookies and manage your consent in our Cookie Policy.
Do you have more questions?
Contact customer service:
hello@rethinkit-studios.com
+45 53706005